Two of the six suppliers didn't have an email contact, which meant they fell off the list right away. Of the four he emailed, only two replied. So that's helpful in whittling down the shortlist. The way I figure it, if a company can't even be bothered to reply to a sales query, how helpful are they going to be if there's a problem in future!
Biocycle emailed back with contact details for our local sales representative:
Noel Zielke ph: 07 4129 8882, mobile: 0408 787 894
Dave hasn't called him yet but it's helpful to have the details and just for replying they're on the shortlist.
The most thorough response though, by a mile, came from Anthony Knight at Septech. I've pasted his response in full below. OK, some of it was clearly cut & pasted from a brochure, but he took the time to answer the questions via email which as far as I'm concerned wins them major brownie points. As a result, it's Septech who are our current favourites although we still need to do more research.
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EMAIL RESPONSE FROM SEPTECH
Good Morning David,
Thank you for your enquiry. Firstly, yes we can supply to the Maryborough/Avoca area.
The cost of the system does vary with installation and/or irrigation options. To give you an estimate, I will base this on a Turbojet2000 and 200 sq.m of Irrigation Kit. This type of setup would typically be, between, $9,000 - $ 11,000.
EPA/Council Regulations require that this type of system has a service plan. Ours is $280:00 per year (4 Services). The 1st Year of Servicing is included with the purchase of a Turbojet.
With regular servicing, we estimate that the system should last indefinitely. The Warranty on the Tanks is 15 Years.
Why our system? Reed Bed systems take up too much room in a standard installation, ours is sub-surface, with only the access hatches visable, and far less room than a Reed setup. As for our competitors' models…
A 100% Australian owned and operated company, Icon-Septech have set the benchmark and are leading the market in wastewater treatment systems. Icon-Septech's Turbojet Series of products are designed so that you can't see, hear or smell the system working. In fact, all you'll see is crystal clear and odorless water, perfect for irrigating your garden. Plus for your own peace of mind, the output of the Turbojet system far exceeds the Australian Standard's for On-site Domestic Wastewater Treatment Systems ( AS1546.3:2001) which defines the standards for wastewater treatment in Australia and New Zealand.
Turbojet's competitive advantage is its look, or more specifically, its lack of one. You see, with Turbojet, there are no unsightly pumps or boxes and no flashing lights or noise from generators or motors. The Turbojet system is totally submerged underground with just a small, flat cover for access and a stylish LCD control, so you can monitor the operation.
Additionally, the Turbojet system utilizes a unique combination of technology and proven componentry such as:
- Aerated Wastewater Treatment Processes – a naturally occurring biological process that has been harnessed to produce crystal clear water that doesn't smell or pose a risk on human contact.
- Microprocessor System Control – in-built smart technology for enhanced performance, maximum reliability and minimum human intervention.
- Advanced Hydraulic Design – ensuring the highest efficiency and most consistent performance of any wastewater treatment system on the market.
- Strong Pre-cast Concrete – designed for strength, durability and maximum lifespan, in even the toughest soil conditions.
- Quality Componentry – to minimize maintenance issues and provide added value to our customers.
Years of research, development and continual improvement, along with the installation of over 20,000 units across Australia, has shown that the Turbojet System is perfect for both domestic and commercial applications. And with system sizes ranging from 2,000 litres of wastewater per day up to 100,000 litres per day.
With 10 Service Vans on the road in Melbourne alone, and over 30 years experience in this field, our service department provides solutions that fit the customer's needs. We also have Service Vans dispatched from Numurkah. (Relevant to your area)
Conclusion Superior Technology and results, Solid Service background and deployment, Customer service and satisfaction.
We've provided a standard quote in the attached file, but there are variables to be considered. Ie: Council Permit/Plans, The amount of Irrigation required for the premises. We would also require to assess the site physically to allow for excavation/installation. We would like to invite you to view our Website for further information and details – http://www.septech.com.au/
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